Legal

Zadbaj Terms and Conditions

These terms govern your use of the Zadbaj platform. Please read them carefully before creating an account or placing any bets. By registering on Zadbaj, you agree to everything set out below.

Last updated: January 2025

What You Need to Know at a Glance

These cards summarise the most important parts of the Zadbaj terms. The full details are in the sections below.

18+ Only

You must be at least 18 years old to register and play on Zadbaj. We verify age during account creation and reserve the right to request additional proof at any time. Accounts found to belong to underage players will be closed immediately and any funds returned.

One Account Per Player

Each player is allowed one Zadbaj account. Creating multiple accounts — whether to claim bonuses more than once or for any other reason — is a breach of these terms. Duplicate accounts will be closed and any balances may be forfeited.

Bonus Wagering Requirements

All bonuses on Zadbaj come with wagering requirements. You must wager the bonus amount a specified number of times before any winnings derived from that bonus can be withdrawn. The specific requirement for each bonus is stated clearly in the promotion details.

Withdrawals to Your Own Account

Withdrawals can only be made to the same bKash, Nagad, or Rocket account used for your deposit. We do not process withdrawals to third-party accounts. This policy protects players from fraud and ensures funds always return to their rightful owner.

Fair Play Obligation

Any attempt to exploit software bugs, use automated betting systems, collude with other players, or manipulate game outcomes is strictly prohibited. Zadbaj monitors all accounts for irregular activity and will close accounts found to be in breach of fair play rules.

Responsible Gaming Tools

Zadbaj provides deposit limits, session reminders, and self-exclusion options. If you feel your gambling is becoming a problem, contact our support team or visit the Responsible Gaming page. We take player welfare seriously and these tools are available to all registered players.

01 Acceptance of Terms

By accessing the Zadbaj website, creating an account, or placing any bet on the platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and Zadbaj. If you do not agree with any part of these terms, you must not use the Zadbaj platform.

These terms apply to all services offered on Zadbaj, including live casino games, sports betting, arcade games, and any promotional offers. They should be read alongside the Zadbaj Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and Zadbaj.

Continuing to use Zadbaj after any update to these terms constitutes acceptance of the revised terms. We recommend checking this page periodically.

02 Eligibility

To register and play on Zadbaj, you must meet all of the following requirements:

  • You must be at least 18 years of age.
  • You must be accessing the platform from a jurisdiction where online gambling is not prohibited by local law.
  • You must not be a current employee, contractor, or close family member of a Zadbaj employee.
  • You must not have been previously excluded or banned from the Zadbaj platform.
  • You must be acting on your own behalf and not on behalf of any third party.

Zadbaj reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete.

Providing false information during registration — including false age or identity details — is a serious breach of these terms and will result in immediate account closure and forfeiture of any balance.

03 Account Registration

Each player may hold only one account on Zadbaj. When registering, you must provide accurate, complete, and up-to-date information. This includes your real name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket account.

You are responsible for keeping your login credentials secure. Do not share your password with anyone. Zadbaj will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your permission, contact our support team immediately.

Duplicate accounts — including accounts created under different names or phone numbers by the same person — are not permitted. If Zadbaj identifies duplicate accounts, all accounts belonging to that player may be closed and any balances forfeited. Bonuses claimed across duplicate accounts will be voided.

Keep your contact details up to date. If your registered mobile number changes, update it through your account settings or contact support before making a withdrawal.

04 Deposits and Withdrawals

Zadbaj supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees on the Zadbaj side, though your mobile banking provider may apply their own charges.

The minimum deposit amount is ৳50. Deposits are typically credited to your Zadbaj account within a few minutes of the transaction being confirmed by your mobile banking provider. If a deposit does not appear within 30 minutes, contact our support team with your transaction reference number.

Withdrawals are processed to the same mobile banking account used for your most recent deposit. Zadbaj does not process withdrawals to third-party accounts under any circumstances. Standard withdrawals are processed within the same business day, though processing times may vary during peak periods.

  • Minimum withdrawal amount: ৳200
  • Withdrawals are only sent to your own registered mobile banking account
  • Zadbaj does not charge withdrawal fees, but your mobile banking provider may
  • Withdrawals may be subject to identity verification before processing
  • Bonus funds must meet wagering requirements before they can be withdrawn

Attempting to withdraw funds that were deposited but never wagered may trigger a review. Zadbaj reserves the right to deduct a processing fee in such cases.

05 Bonuses and Promotions

Zadbaj offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated in the promotion, as well as the general bonus rules set out here.

Unless stated otherwise, all bonuses carry a wagering requirement. This means you must wager the bonus amount a specified number of times before any winnings from that bonus become eligible for withdrawal. The wagering requirement for each promotion is clearly stated in the promotion details.

  • Bonuses are credited to your account automatically or upon request, as specified in the promotion.
  • Only one bonus may be active at a time unless the promotion explicitly states otherwise.
  • Bonuses cannot be transferred, exchanged for cash, or applied to another account.
  • Zadbaj reserves the right to withdraw any bonus offer at any time without prior notice.
  • If a bonus was credited due to a technical error, Zadbaj reserves the right to reclaim it.
  • Bonuses are intended for recreational players. Systematic bonus exploitation will result in account closure.

Always read the individual promotion terms before claiming a bonus. Wagering requirements, eligible games, and expiry dates vary between promotions.

06 Gameplay Rules

All games on Zadbaj — including live casino tables, sports betting markets, and arcade games — are governed by their individual game rules in addition to these general terms. In the event of a conflict between game-specific rules and these terms, the game-specific rules take precedence for that game.

Zadbaj uses certified random number generation (RNG) technology for applicable games and partners with licensed live dealer providers including EVO Live, MT Live, and Vivo Live. Game outcomes are determined by the game provider's systems and are not influenced by Zadbaj.

In the event of a technical failure during a game round — such as a disconnection or server error — the round may be voided and your stake returned. Zadbaj will not be held liable for losses resulting from technical issues outside our control, including internet connectivity problems on the player's side.

  • Bets placed and confirmed cannot be cancelled or reversed.
  • Minimum and maximum bet limits apply to all games and are displayed within the game interface.
  • Zadbaj reserves the right to void bets placed on markets that were opened or settled in error.
  • Sports betting odds are subject to change before a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply.

07 Fair Play and Prohibited Conduct

Zadbaj is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited and will result in account suspension or permanent closure:

  • Using automated software, bots, or scripts to place bets or interact with the platform.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage.
  • Colluding with other players to manipulate game outcomes, particularly in live poker or other competitive formats.
  • Using VPNs or other tools to disguise your location or circumvent geographic restrictions.
  • Attempting to launder money or use the platform for any illegal financial activity.
  • Creating multiple accounts to claim bonuses more than once.
  • Sharing account access with other individuals.

Zadbaj monitors all accounts for unusual betting patterns and activity that may indicate a breach of fair play rules. If your account is flagged, we may request additional information before allowing further play or processing withdrawals.

Accounts found to be in breach of fair play rules will be closed without notice. Any balance in a closed account may be forfeited if the closure is due to a breach of these terms.

08 Privacy and Data

Zadbaj collects and processes personal data in accordance with our Privacy Policy. By registering on Zadbaj, you consent to the collection and use of your data as described in that policy.

We collect the information you provide during registration, your transaction history, and data about how you use the platform. This data is used to operate your account, process payments, prevent fraud, and comply with regulatory requirements. We do not sell your personal data to third parties.

Zadbaj uses industry-standard encryption to protect your data in transit and at rest. However, no online platform can guarantee absolute security. You are responsible for keeping your login credentials secure and for any activity that occurs under your account.

For full details on how we handle your data, including your rights and how to request deletion of your account data, please read our Privacy Policy.

09 Responsible Gaming

Zadbaj takes responsible gaming seriously. Gambling is a form of entertainment and should always be treated as such. We provide a range of tools to help players stay in control of their gambling activity.

  • Deposit Limits: Set a maximum daily, weekly, or monthly deposit amount through your account settings.
  • Session Reminders: Set time reminders to alert you when you have been playing for a specified period.
  • Self-Exclusion: Request a temporary or permanent exclusion from the platform if you feel your gambling is becoming a problem.
  • Reality Checks: Periodic pop-up notifications showing how long you have been playing and your net win/loss for the session.

If you are concerned about your gambling habits, or those of someone you know, please visit our Responsible Gaming page for more information and support resources. Our support team is available 24/7 to assist with any responsible gaming requests.

Zadbaj will never pressure you to continue playing or to increase your deposits. If you want to take a break, we will support that decision without question.

10 Limitation of Liability

Zadbaj provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Zadbaj shall not be liable for:

  • Any loss of winnings resulting from technical failures, disconnections, or errors outside our control.
  • Any indirect, incidental, or consequential losses arising from your use of the platform.
  • Losses resulting from your failure to keep your account credentials secure.
  • Any delay in processing deposits or withdrawals caused by your mobile banking provider.
  • Any loss arising from your reliance on information provided on the platform, including odds and game statistics.

Nothing in these terms limits Zadbaj's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

11 Account Termination

You may close your Zadbaj account at any time by contacting our support team. Any real-money balance remaining in your account at the time of closure will be returned to your registered mobile banking account, provided all wagering requirements have been met and there are no outstanding verification requirements.

Zadbaj reserves the right to suspend or permanently close any account at any time, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Suspected fraudulent activity or money laundering.
  • Provision of false or misleading information during registration or verification.
  • Failure to complete identity verification when requested.
  • Account inactivity for a period exceeding 12 consecutive months.

In cases where an account is closed due to a breach of these terms, Zadbaj reserves the right to withhold any balance in the account pending investigation. If the investigation confirms a breach, the balance may be forfeited.

12 Changes to Terms

Zadbaj reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, we may also notify registered players via email or an in-platform notification.

Your continued use of the Zadbaj platform after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.

We recommend bookmarking this page and checking it periodically, especially before claiming a new bonus or making a large deposit.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please get in touch with the Zadbaj support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available inside your Zadbaj account after logging in.
  • FAQ: Visit our FAQ page for answers to common questions.

For responsible gaming support, please visit our dedicated Responsible Gaming page.

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18+ only. Please play responsibly. Gambling can be addictive.