Your privacy is important to us. This policy explains exactly what personal data Zadbaj collects, why we collect it, how we use it, and what rights you have as a player in Bangladesh.
Six things Zadbaj commits to on every account, every day.
All personal data stored on Zadbaj servers is encrypted at rest using industry-standard AES-256 encryption. Your name, mobile number, and transaction history are never stored in plain text. Even in the unlikely event of a breach, your data remains protected.
Zadbaj does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account, process payments, and comply with regulatory requirements. Full stop.
We only collect the data we actually need. Zadbaj does not ask for information that isn't necessary to run your account or process your transactions. If we don't need it, we don't collect it.
You have the right to access, correct, or request deletion of your personal data at any time. Zadbaj makes it straightforward to exercise these rights — just contact our support team and we will respond within a reasonable timeframe.
All data transmitted between your device and Zadbaj is protected by TLS encryption. This means your login credentials, deposit details, and personal information cannot be intercepted in transit by third parties.
Zadbaj does not keep your data indefinitely. We retain personal data only for as long as necessary to operate your account and meet our legal obligations. When data is no longer needed, it is securely deleted or anonymised.
Zadbaj is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Zadbaj collects, uses, stores, and protects your personal data when you visit our website, create an account, or use any of our services.
By registering on Zadbaj and using our platform, you agree to the collection and use of your personal data as described in this policy. If you do not agree, please do not create an account or continue using the platform.
This policy applies to all players in Bangladesh and covers all services offered on Zadbaj, including live casino games, sports betting, arcade games, and promotional offers. It should be read alongside our Terms and Conditions.
We recommend reading this policy in full. If you have any questions about how Zadbaj handles your data, contact our support team at any time.
Zadbaj collects only the personal data necessary to operate your account, process transactions, and comply with our legal obligations. The table below summarises the categories of data we collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communication and payment processing |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser type, operating system | Platform security and fraud prevention |
| Usage Data | Pages visited, games played, session duration, bet history | Platform improvement and responsible gaming monitoring |
| Verification Data | National ID or passport copy (when requested) | Identity verification and regulatory compliance |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
Zadbaj collects your personal data through the following channels:
Zadbaj does not purchase data from third-party data brokers or marketing lists. All data we hold about you comes directly from your interactions with our platform.
Zadbaj uses your personal data for the following purposes:
Zadbaj will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent. We do not use your data for automated decision-making that produces significant legal effects without human review.
If you have opted in to receive promotional communications, we may also use your contact details to inform you about relevant bonuses and offers on Zadbaj. You can opt out at any time by contacting support.
Zadbaj uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Zadbaj platform. Disabling analytics or preference cookies will not prevent you from using the platform but may reduce the quality of your experience.
Zadbaj does not use third-party advertising cookies or tracking pixels for retargeting purposes.
Zadbaj takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
While we take every reasonable precaution, no online platform can guarantee absolute security. You are also responsible for keeping your Zadbaj login credentials secure. Do not share your password with anyone, and contact support immediately if you suspect unauthorised access to your account.
In the event of a data breach that is likely to affect your rights or freedoms, Zadbaj will notify affected players as soon as reasonably practicable.
Zadbaj retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal and regulatory obligations. The specific retention periods for different categories of data are as follows:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Transaction records | 7 years from the date of the transaction |
| Support communications | 3 years from the date of the interaction |
| Technical and usage data | 13 months on a rolling basis |
| Verification documents | 5 years after account closure |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a Zadbaj player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].
You can request a copy of the personal data Zadbaj holds about you at any time. We will provide this within a reasonable timeframe.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
You can request that Zadbaj delete your personal data. We will comply where we are not required to retain it for legal or regulatory reasons.
You can ask us to restrict the processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
You can object to the processing of your personal data for direct marketing purposes at any time. We will stop processing your data for that purpose immediately.
Zadbaj is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created a Zadbaj account or provided us with personal data, please contact our support team immediately at [email protected].
Upon receiving such a report, Zadbaj will investigate promptly and, if confirmed, close the account and delete all associated personal data as quickly as possible.
We use age verification checks during registration to prevent minors from accessing the platform. If you are under 18, please do not attempt to register on Zadbaj.
Zadbaj may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "last updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of Zadbaj after any update constitutes your acceptance of the revised policy.
We recommend bookmarking this page and reviewing it periodically, especially if you are a regular player on Zadbaj.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Zadbaj handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.
For questions about responsible gaming or to set account limits, please visit our Responsible Gaming page. For the full terms governing your use of Zadbaj, see our Terms and Conditions.